Help

Lost access?

If your browser lost its cookie, use the recovery code you were shown before checkout on the Watch page. If you no longer have it, Stripe's emailed receipt confirms your payment — contact us with that receipt and we will manually verify and restore access.

Refunds

Refunds are reviewed and issued manually by the operator through Stripe's dashboard. Contact the configured support channel with your receipt or order reference to request one.

Stream problems

If the stream goes offline during your paid two-hour window, your access clock keeps running and is not automatically extended. Contact support with your order reference for manual review.

Browser playback

StandCam plays in your browser with JavaScript and cookies enabled. Compatibility with every phone, tablet, computer or in-app browser is not guaranteed. If playback is unsupported, try opening the site directly in an up-to-date browser.

Return in the same browser while your pass is valid, keeping its access cookie. If playback asks you to press Play, use the player control. Returning, refreshing or reconnecting does not restart your two-hour clock.

Contact

Use the merchant contact details on your Stripe receipt and include your order reference. Do not send card details or your recovery code.